It’s better to pause a job than to do something not approved.
Unseen hand is the only website receptionist for small trade businesses that works this way. For the owner of a plumbing, HVAC, electrical or roofing business in the US with one to five trucks.
Hollis Plumbing
Receptionist · Sample
Hi, this is Hollis Plumbing. What do you need help with?
My water heater is leaking. Can someone come out today?
I can't promise a time. Same-day visits are the owner's call and he hasn't approved me to say yes. I can send him your number right now.
SourceEmergency calls
Yes please. 555-0142
Sent. Nothing is confirmed until he replies.
It says what you approved. Nothing else.
Unseen hand is an assistant on your website that answers customers only from what you have approved: your hours, your service area, the jobs you take. Ask it anything outside that list and it says so, then passes the question to you.
Hollis Plumbing
Receptionist · Sample
Do you work on tankless water heaters?
Yes. We repair and replace tank and tankless water heaters.
SourceServices · Water heaters
How much to replace one?
The owner hasn't approved a price, so I won't guess. He quotes once he knows the job.
Want me to pass your number to him?
Sample conversation. Not a real customer.
How it works
You approve the answers
Write down what it may say: your hours, your service area, the jobs you take. That list is all it knows.
It answers from that list only
A customer asks on your website. If you approved the answer, they get it. If you didn’t, they’re told it’s yours to answer.
You hear about it by email
Leads and appointment requests reach you as email alerts. A visit is not confirmed until you confirm it.
What you approve, and what your customer reads
A sample for a plumbing business. On the left, the owner's list of approved answers. On the right, what a customer sees on the website.
Approved answers
SampleA. Check the list
On the approved list?
- Not approved
- Approved
B. Approved
Say the approved answer
Uses: Hours
Monday to Saturday, 7am to 6pm.
C. Not approved
Pass it to the owner
Asked about: Prices
That's for the owner to quote once he knows the job.
Hollis Plumbing
Receptionist · Sample
Hi, this is Hollis Plumbing. What can I help with?
Are you open Saturdays?
Yes, Monday to Saturday, 7am to 6pm.
SourceHours
How much to fix a leaking faucet?
That's for the owner to quote once he knows the job. I've passed your question on.
Sample. Hollis Plumbing is an invented business, and nothing here is a real customer or a real answer.
Maria R.
555-0139
Asked about
A dripping kitchen faucet. Wants a quote.
Leads
When a customer leaves their details, you get a lead with what they asked about.
Can you come Thursday morning?
I've sent Thursday morning to the owner as a request. It isn't confirmed until he says so.
Appointment requests
A customer asks for a time. It reaches you as a request, and nothing is called confirmed until you confirm it.
Email alerts
- New leadKitchen faucet drip
- Appointment requestThursday morning
- A question you haven’t approvedWarranty terms
Email alerts
A new lead or request lands in your email, so you don’t have to watch the page.
For the owner who is under the sink when the page loads
Owner-operators of home-service businesses in the US, with one to five trucks.
Plumbers
Your hands are wet and your phone is on the truck seat.
HVAC
You are in an attic and the page is getting visitors.
Electricians
You are mid-panel and cannot stop to answer.
Roofers
You are up a ladder when a customer opens your site.
$29 a month, flat
- One business
- Unlimited website chats
- Leads, appointment requests and email alerts
There is no free trial.
Better a lost job than a promise you never made.
See a sample